1. Home
  2. FAQ
Help Center

L98 FAQ — all your questions answered in one place

Whether you have questions about opening an account, deposits, withdrawals, games, bonuses, or security — this l98 FAQ page has detailed answers for everything. Our support team is always here for you.

Search for a question Register
50+
General Q&A
24/7
Live Support
6
divided by category
Quick
Troubleshooting
Help Categories

What topic Need help?

Select a category from the list below to jump straight to the answers you're looking for.

Account & Registration

Find answers here for everything related to opening a new account, identity verification, password resets, and profile management.

Deposits & Payments

Learn about the methods and limits for adding funds via mobile banking, bank transfer, and e-wallet.

Withdrawals & Payouts

Learn everything about withdrawal rules, processing times, and minimum and maximum limits.

Games & Betting

Visit this section for rules and tips on Sports Betting, slots, Live Casino, and Bingo.

Bonuses & Promotions

Understand the rules and terms for welcome bonuses, cashback, free spins, and VIP rewards.

Security & Privacy

Answers to all your questions about account security, two-factor authentication, and personal data protection.

Frequently Asked Questions

About l98 Detailed FAQ

Browse the questions and answers organized by category below to find what you need.

Account & Registration

To register on l98, you need an active mobile number or email address, a strong password, and you must be at least 18 years old. You may also be asked to provide your National ID or passport details later for KYC verification. Register Here — the whole process takes just a few minutes.

Yes, opening an account on l98 is completely free. There is no registration fee. Simply on the registration page Fill in your details and your account will be activated instantly. Your first deposit comes with an attractive welcome bonus.

on the login page Click the "Forgot Password?" option. Enter your registered email or mobile number. An OTP or reset link will be sent to you. Use it to set a new password. The entire process takes less than 5 minutes.

No, per l98's policy, each person may only operate one account. Creating multiple accounts is considered a violation and may result in both accounts being suspended. If you are already experiencing an issue, please contact our support team.

KYC verification secures your account and helps prevent fraud. It is required before making large withdrawals and when upgrading to VIP status. Uploading a scan of your National ID or passport typically completes verification within 24 hours.

Deposits & Payments

After logging in On the deposit page Go to your preferred payment method — mobile banking, bank transfer, or e-wallet — and select it. Enter the amount and follow the instructions. In most cases, deposits are credited to your account instantly.

The minimum deposit on l98 varies by payment method. Mobile banking deposits typically start from as low as BDT 200. For more details The deposit page See details.

Deposits are usually instant. However, delays of up to 30 minutes can occasionally occur due to bank or mobile banking network issues. If your funds have not arrived within 1 hour, please contact our support team with your transaction reference number.

l98 does not charge any additional fees on deposits. However, your bank or mobile banking provider may apply transaction fees based on their own policies — this is outside l98's control.

Withdrawals & Payouts

After logging in On the withdrawal page Go to the withdrawal section, enter the method, amount, and your account number, then submit the request. Our team will review and process it. Having your KYC verification completed speeds up the process.

Standard withdrawal requests are processed within 1 to 24 hours. VIP members enjoy even faster processing times. Bank transfers may take slightly longer depending on banking hours and public holidays.

The minimum withdrawal on l98 is generally BDT 500, though this may vary by payment method. Bonus funds require wagering conditions to be met before withdrawal. Details On the withdrawal page See details.

If your withdrawal is rejected, contact the support team to find out why. Common reasons include incomplete KYC, unmet wagering requirements, account information mismatches, or a security review. Once the issue is resolved, you can resubmit your request.

Games & Betting

l98 offers Sports Betting, Live Casino, slot machines, bingo, fishing games, card games, and much more. In the game lobby You will see all categories right away. New games are added regularly.

l98's in the Sports section You can bet on cricket, football, tennis, badminton, basketball, and more across the world's biggest tournaments. Events like the IPL, World Cup, and Premier League are all covered. Live Betting is also available.

Yes, l98 is fully mobile-friendly. All games can be played directly from a browser on both Android and iOS devices. Downloading the app gives you an even better experience — with faster loading, push notifications, and biometric login.

l98's in the Bingo section You will find a variety of Bingo rooms. Enter a room, purchase cards, and match numbers as the live draw unfolds. Card types, ticket prices, and prize amounts vary by room.

Bonuses & Promotions

New members receive a welcome bonus on their first deposit. Bonus amount and terms on the promotions page Details are provided. Making your first deposit within the allotted time after registration will automatically credit the bonus to your account.

A wagering requirement means you must wager the bonus amount a set number of times before you can withdraw it. For example, a BDT 100 bonus with a 20x wagering requirement means you need to place a total of BDT 2,000 in bets. Terms vary by offer, so on the promotions page Read more.

A cashback offer returns a set percentage of your total losses over a specific period (such as one week). It is either credited to your account automatically or must be claimed manually. The cashback rate and terms on the promotions page See details.

Yes, l98 has a referral program. When someone registers using your referral link and makes their first deposit, you receive a set bonus amount. The more friends you invite, the more you earn. For details, on the promotions page available.

Security & Privacy

l98 is a licensed online gaming platform. All transactions are secured with SSL encryption. We do not share user information with third parties. Our Privacy Policy and Responsible Gaming Compliance is our commitment.

Go to Account Settings and enable two-step verification under the Security section. You can set up 2FA via OTP to your mobile number or through an authenticator app. Once active, no one can access your account even if they know your password.

If you notice any unrecognized logins or transactions on your account, change your password immediately and notify the support team. You can also request a temporary account lock. Never share your password or OTP with anyone.

No, l98 never sells your personal information to third parties. We only collect data necessary to provide our services and do not share it with anyone except where required by law. For more details, please read our Privacy Policy Read.

VIP & Exclusive Benefits

l98's in the VIP program Enrollment is automatic. The more you play and earn points, the higher your VIP level becomes. Each level unlocks exclusive bonuses, faster withdrawals, a personal account manager, and special offers.

On l98, you earn VIP points at a set rate on every bet. Points are available across all categories — slots, Live Casino, and Sports Betting. You can redeem points for bonuses or use them to level up. Details on the VIP page See details.
Important Information

Before using l98 Good to Know

L98 is a responsible gaming platform. We believe gaming should be a source of entertainment — not a primary source of income. The safety and well-being of every member is our top priority.

Age Restriction: l98 is strictly for users aged 18 and above. Registration by minors is not permitted.
Responsible Gaming: Set your own limits. Responsible Gaming page for self-exclusion and limit-setting options.
Data Protection: Never share your password or OTP with anyone. No l98 staff member will ever ask for your password.
Support

More Help Need help?

Live Chat

24/7 live chat support. Get instant help whenever you need it.

Email Support

For complex issues, send a detailed message via email. You will receive a reply within 24 hours.

Help Center

This FAQ page covers answers to more than 50 questions. Browse by category to find what you need.

Security Team

For urgent account issues, contact the security team directly.

Get Started Now

Got your answer? Then Start Playing!

Sign up on l98 and kick off your gaming journey with a welcome bonus. If you have any questions, our 24/7 support team is always ready to help.

Register for free Log In
বাংলা