L98 Privacy Policy — Your data is safe with us

L98.live (hereinafter referred to as "l98", "we", or "the platform") is an international online gaming platform that provides specialized services for Bangladeshi members. This privacy policy ("policy") explains how l98 collects, stores, uses, and protects your personal information.

By registering on or using l98's services, you are deemed to have fully accepted this privacy policy. This policy is an integral part of our Terms and Conditions. If you do not agree with any aspect of this policy, please refrain from using the platform.

This privacy policy applies to: l98.live website, mobile applications, customer support channels, and other related services. We respect your privacy and have created this policy with maximum transparency.

L98 collects only information necessary to provide services, verify identity, and fulfill legal obligations. We do not collect unnecessary information. A detailed breakdown of collected information is provided below:

• Data is collected directly from you at the time of registration.
• Some technical data is collected automatically while you use the platform.
• Copies of government-issued identification may be taken for KYC verification.
• Some information may be verified through third-party verification services.

L98 uses collected information for specific and lawful purposes only. Information is not used beyond its original purpose. The primary purposes are detailed below:

• Account Management: To handle registration, login, password recovery, and keep your account secure.
• Identity & Age Verification: To complete the KYC process and prevent access by minors.
• Financial Transactions: To process deposits and withdrawals and verify transactions.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Service Improvement: To personalize your gaming experience and improve the platform.
• Contact: To send important updates, promotions (with your consent), and provide support.
• Legal Compliance: To meet regulatory requirements and ensure legal compliance.

L98 never sells or rents your personal information. However, information may be shared in the following limited and specific circumstances:

• Payment Processors: Necessary information is shared with authorized payment service providers to process transactions.
• Identity Verification Services: Information may be shared with trusted verification providers for KYC verification.
• Legal Authorities: Information may be provided based on court orders, regulatory directives, or legal obligations.
• Fraud Prevention: Information may be shared with relevant authorities to prevent cybercrime or fraud.
• Technology Partners: Technology service providers operating the platform may have limited access to certain data.

L98 maintains strict non-disclosure agreements (NDAs) when sharing data with third parties. No partner may share this information further without l98's explicit permission.

L98 uses cookies and similar tracking technologies to improve user experience on the website. Cookies are small text files stored in your browser. They are harmless and do not carry any viruses.

• Essential Cookies: Essential for login sessions, security tokens, and core site functionality. Disabling these will prevent the site from working properly.
• Performance Cookies: Used to monitor site speed and performance.
• Preference Cookies: Used to remember your language, time zone, and display preferences.
• Analytics Cookies: Used to analyze user behavior and improve our services.

You can control or delete cookies at any time from your browser settings. Remember, disabling essential cookies may prevent you from using some platform features.

L98 follows industry-leading security measures to protect your information. Our security infrastructure is regularly audited and updated by third parties.

• 256-bit SSL/TLS encryption — all data transmissions are secured.
• Multi-layer firewall — protects servers from external attacks.
• Two-Factor Authentication (2FA) — an extra layer of security for your account.
• Automated cyber threat detection system — active 24 hours a day.
• Regular penetration testing — vulnerabilities are identified and resolved promptly.
• Limited staff access — only necessary employees can access information.
• Encrypted database backups — regular backups stored in secure locations.

L98 retains your information only for as long as necessary. Retention periods depend on the type of information and legal requirements.

Once the designated retention period ends, l98 securely deletes or anonymizes your data. Certain data may need to be retained longer due to legal requirements.

As an l98 member, you have several important rights regarding your own information. We fully respect these rights and assist in their implementation.

L98 strictly prohibits users under 18 years of age from using the platform. We do not knowingly collect or retain information from minors.

• Age verification is mandatory at the time of registration.
• Government-issued ID may be requested in cases where there is reasonable suspicion.
• Accounts identified as belonging to minors are immediately closed.
• If a minor's information is identified, it is immediately deleted.

If you become aware that a minor is using l98, please immediately notify our support team. We will take swift action.

L98 may update this privacy policy from time to time. Policy revisions may be necessary due to legal changes, adoption of new technologies, or service expansion. For significant changes, we will notify you via registered email or platform notifications.

• The "Last Updated" date at the top of the page is always kept current.
• At least 14 days' notice will be given before any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of the policy may be provided upon request.

For any questions, complaints, or rights requests related to our Privacy Policy, please contact our dedicated Privacy Team. We're available 24/7, every day of the week.

We consider all complaints seriously and attempt to resolve them as quickly as possible. Our goal is to earn your satisfaction and trust.